Customer support. Full Service or Do It Yourself?
Your guests enjoy the best service, why should you be satisfied with anything less? Regardless of which products and services you use with us, our Customer Solutions team is always there for you if you have any questions or requests. You have access to the service portal for additional support and benefit from our ticket system including ticket tracking.
+Komfort at a glance
With +Komfort, we support you in reaching your goals with comprehensive consulting services. Your personal advisor understands not only your needs and requirements, but also those of your target audience. Whether it’s complex distribution challenges, smart pricing strategies, or the latest technology trends, with +Komfort you always stay one step ahead.
Together we will take your direct distribution to the next level:
- Personal: Stay in continuous exchange with your dedicated advisor.
- Always one step ahead: Our trend and technology scouts keep you first in line for the latest digital developments.
- Performance: Get 100% out of your property with our online training sessions.
- Know-how: Tap into our years of expertise through our knowledge base and webinars.
What +Unique brings to the table
You benefit from support as individual as your hotel itself. Together we analyze where you stand and what you need, then develop a strategy that truly fits your property.
Unique all-round support as individual as your company itself.
- Strategic: Your personal advisor supports you across all areas of digital hotel distribution.
- Results-driven: Annual account checks with concrete optimization tips for your property.
- Exclusive: Access to the DIRS21 Deep Dive Day on-site and live webinars packed with expert knowledge.
Best support
As well as: performance without compromise.
| +Inklusive | +Komfort | +Unique | |
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Access to our service portal
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Support by our Customer Success Team |
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Direct contact person With direct dialling and personal e-mail address |
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Availability by phone 24/7 |
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Live webinars Free participation to improve performance |
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Strategic consultant for individual solutions and real added value |
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Annual account checks with extensive optimisation tips and coaching |
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DIRS21 Deep Dive Day Exclusive on-site participation |
