Customer support. Full Service or Do It Yourself?
Your guests enjoy the best service, why should you be satisfied with anything less? Regardless of which products and services you use with us, our Customer Solutions team is always there for you if you have any questions or requests. You have access to the service portal for additional support and benefit from our ticket system including ticket tracking.
Your advantages with +Komfort
With +Komfort, we support you in achieving your goals with comprehensive consulting services. Because your personal consultant not only knows your wishes and requirements, but also those of your target group. Whether it’s challenging distribution issues, intelligent pricing strategies or technological trends – with support from +Komfort, you are always one step ahead.
Together we will take your direct distribution to the next level:
- Easy contact: You are in constant dialogue with your personal advisor.
- Always one click ahead: Thanks to our trend and technology scouts, you will be the first to pick up on new digital trends.
- Performance: With our online training courses, you get 100% out of your business.
- Know-how: Benefit from our many years of expertise through our knowledge database and our webinars.
Your advatages with +Unique
You benefit from support that is as individual as your hotel itself. Based on your individual situation and wishes, we put together a unique consulting package to create real added value.
Unique all-round support as individual as your company itself.
- Strategic: Your personal consultant supports you in all aspects and disciplines of digital hotel distribution.
- Performance-oriented: You benefit from annual account checks with extensive optimisation tips.
- Exclusive: With the opportunity to take part in the DIRS21 Deep Dive Day in-house and via live webinars, you and your team will benefit from our expert knowledge.
Best support
As well as: performance without compromise.
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Access to our service portal
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Support by our Customer Success Team |
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Direct contact person With direct dialling and personal e-mail address |
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Availability by phone 24/7 |
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Live webinars Free participation to improve performance |
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Strategic consultant for individual solutions and real added value |
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Annual account checks with extensive optimisation tips and coaching |
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DIRS21 Deep Dive Day Exclusive on-site participation |
