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Customer support. Full Service or Do It Yourself?

Your guests enjoy the best service, why should you be satisfied with anything less? Regardless of which products and services you use with us, our Customer Solutions team is always there for you if you have any questions or requests. You have access to the service portal for additional support and benefit from our ticket system including ticket tracking.

Your advantages with +Komfort

With +Komfort, we support you in achieving your goals with comprehensive consulting services. Because your personal consultant not only knows your wishes and requirements, but also those of your target group. Whether it’s challenging distribution issues, intelligent pricing strategies or technological trends – with support from +Komfort, you are always one step ahead.

Together we will take your direct distribution to the next level:

  • Easy contact: You are in constant dialogue with your personal advisor.
  • Always one click ahead: Thanks to our trend and technology scouts, you will be the first to pick up on new digital trends.
  • Performance: With our online training courses, you get 100% out of your business.
  • Know-how: Benefit from our many years of expertise through our knowledge database and our webinars.

Your advatages with +Unique

You benefit from support that is as individual as your hotel itself. Based on your individual situation and wishes, we put together a unique consulting package to create real added value.

Unique all-round support as individual as your company itself.

  • Strategic: Your personal consultant supports you in all aspects and disciplines of digital hotel distribution.
  • Performance-oriented: You benefit from annual account checks with extensive optimisation tips.
  • Exclusive: With the opportunity to take part in the DIRS21 Deep Dive Day in-house and via live webinars, you and your team will benefit from our expert knowledge.

Best support

As well as: performance without compromise.

+Inklusive +Komfort +Unique
Access to our service portal
  • Ticket system
  • Ticket tracking
  • Knowledge database
  • Webinars on demand
Support
by our Customer Success Team
Direct contact person
With direct dialling and personal e-mail address
Availability by phone
24/7
Live webinars
Free participation to improve performance
Strategic consultant
for individual solutions and real added value
Annual account checks
with extensive optimisation tips and coaching
DIRS21 Deep Dive Day
Exclusive on-site participation

+Inklusive

Included

+Komfort

from €19 per month

+Unique

On Request

DIRS21 Portrait Abdulrazzak Al Saiyed
DIRS21 Portrait Adrian Reuter
DIRS21 Portrait Alexander Bosse
DIRS21 Portrait Alexandra Dietrich
DIRS21 Portrait Anastasia Orfanopoulou
DIRS21 Portrait Anes Gongi
DIRS21 Portrait Anna-Katharina Lechler
DIRS21 Portrait Antonia Albrecht
DIRS21 Portrait Antonia Fischer
DIRS21 Portrait Benedikt Räther
DIRS21 Portrait Benjamin Kammerer
DIRS21 Portrait Bill Apel
DIRS21 Portrait Boris Steinbach
DIRS21 Portrait Brendon Weir
DIRS21 Portrait Brigitte Schaber
DIRS21 Portrait Burak Yavuzalp
DIRS21 Portrait Chantal Dannha
DIRS21 Portrait Christian Knöpfle
DIRS21 Portrait Christian Sohns
DIRS21 Portrait Christina Neugebauer
DIRS21 Portrait Christine Körner
DIRS21 Portrait Christine Mayer
DIRS21 Portrait Christine Wellner
DIRS21 Portrait Claudia Kratzmann
DIRS21 Portrait Claudia Sieger
DIRS21 Portrait Corinna Kern
DIRS21 Portrait Daniel Hauke
DIRS21 Portrait David Heidelberg
DIRS21 Portrait Denise Krug
DIRS21 Portrait Dennis Pfister
DIRS21 Portrait Donna Schmelzer
DIRS21 Portrait Edgar Roth
DIRS21 Portrait Hekmat Alawad
DIRS21 Portrait Julian Heidelberg
DIRS21 Portrait Julian Hummel
DIRS21 Portrait Kai Oswald
DIRS21 Portrait Katja Kursatz
DIRS21 Portrait Kerstin Koch
DIRS21 Portrait Linda Fröhlich
DIRS21 Portrait Luca Kehl
DIRS21 Portrait Lukas Gerber
DIRS21 Portrait Maja Hochholdinger
DIRS21 Portrait Manu Thomas
DIRS21 Portrait Marion Gennari
DIRS21 Portrait Marius Funk
DIRS21 Portrait Marko Dietrich
DIRS21 Portrait Marleen Metzger
DIRS21 Portrait Martin Kostial
DIRS21 Portrait Matteo Stefania
DIRS21 Portrait Mia Wagner
DIRS21 Portrait Monty
DIRS21 Portrait Mykola Smoliar
DIRS21 Portrait Nadine Hartmann
DIRS21 Portrait Nera
DIRS21 Portrait Nico Maag
DIRS21 Portrait Nicole Wölk
DIRS21 Portrait Ninto Antony
DIRS21 Portrait Oliver Latus
DIRS21 Portrait Parthena Elpasidou
DIRS21 Portrait Patricia Prager
DIRS21 Portrait Patrick Böttge
DIRS21 Portrait Patrick Götz
DIRS21 Portrait Phillip Knoblauch
DIRS21 Portrait Phuong Tuyen Nguyen
DIRS21 Portrait Raphaela Kwidzinski
DIRS21 Portrait Sabine Schmid
DIRS21 Portrait Sandra Gühler
DIRS21 Portrait Sandro Wolf
DIRS21 Portrait Sarah Pause
DIRS21 Portrait Sarah Michaelsen
DIRS21 Portrait Sarath Menon
DIRS21 Portrait Sascha Thäßler
DIRS21 Portrait Sinan Yuvarlak
DIRS21 Portrait Svenja Heidelberg
DIRS21 Portrait Taleh Muzaffarov
DIRS21 Portrait Timo Foetsch
DIRS21 Portrait Tina Bojahr
DIRS21 Portrait Tobias Kannenberg

Keeping on top of things for you, day by day.

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